LET OUR QUALITY WEB SERVICES DO THE TALKING FOR YOU
Romwell Web Design & Hosting offer an array of Frequently Asked Questions (and Answers) in response to inquiries on policies, our services, and common practice. Bookmark this page for future reference and watch for updates.
1. Files can be transferred to the web server via File Transport Protocol (FTP). If you need FTP solution visit FileZilla Project. FileZilla is popular and easy to use free FTP solution (open source software distributed free of charge under the terms of the GNU General Public License). It is feature rich and available for Windows, Mac and Linux (both a client and a server are available). An FTP tutorial is also available for beginner users who may not be familiar with FTP and/or terminology. CLICK HERE for tutorial.
2. A Virtual Domain means having your own domain name (http://www.your-name.com) without having to install expensive server hardware and software. With a Virtual Domain, you utilize our server's storage space, however, you are still professionally represented via your own personal Internet web address domain name (www.your-name.com) and by your own personal e-mail address domain name (you@your-name.com).
3. You have unlimited access via FTP 24 hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure.
4. Yes, you can use your account for commercial purposes. The World Wide Web has become the most efficient and cost-effective means of making information available to the users of the Internet community and we encourage our customers to utilize such an enormous medium.
5. New accounts are generally set up within 24 hours from the time we receive your order. Once an account is set up an activation notice will be sent to you via email including your user-ID, password, and FTP host name. You can begin uploading files to your new web site immediately. Domain account users will be given a temporary URL to access their site via the web prior to the completion of either domain registration or domain modification.
6. Yes. We encourage our customers in need of assistance to contact us with questions or concerns about their web site. However, for web hosting customers, we provide technical support only, we cannot provide help with HTML syntax or CGI programming problems.
7. An email warning will be sent before this actually occurs. You may upgrade your hosting plan or purchase extra traffic. Please contact us for assistance.
8. Yes, you can update your hosting plan as needed, certain conditions apply. Please contact us for assistance.
9. Yes, each domain has its own cgi-bin. We only monitor for poorly written scripts that may become resource hogs.
10. Yes, SSI's will parse on any page ending in .sht or .shtml, rather than the usual .htm or .html.
11. Yes. We currently house domains from over 100 countries, For none Internic domains you will need to file the registration with your local NIC services.
12. Currently jdk is installed on all servers.
13. Yes, you will be able to access the domain address with or without the "www" in front of the domain name. Example: [http://www.your-name.com] or [http://your-name.com] is acceptable, whichever you prefer.
14. No, you will need local Internet access in order to maintain your web site and retrieve email addressed to your site.
15. Yes, we do backups of your home and WWW directories 3 times per week. There is a small charge to pull a backup when requested.
16. Yes, we do handle the domain name registration.
17. Yes, just be sure to specify that you are requesting a transfer and NOT a new domain. You should keep the service with your current provider while waiting to complete the transfer process.
18. It usually takes about 24-hours before it is active. All Internet providers must update their records (DNS tables) to reflect the new site's location.
19. We have Basic, Pro, Premium and Custom hosting plans available.
20. Our 100% Hosting Service Satisfaction Guaranteed means money back guarantee. If for any reason during the first 30 days as a Romwell customer, you are not completely satisfied with our web hosting services, we will cancel your account and refund your money.
21. Our prices are not posted because each client needs are different. We generally review each project individually and determine the amount of work and specific details for each web site when determining the final cost.
22. Basic Web Design Price means light theme design for which you provide logo, images or photos and text for each page. We provide simple layout, light graphics and the basic site navigation (text links navigation that can be enhanced graphically with navigation menu and hover effects), which are all consistent throughout the site.